Return & Exchange Policy

Thank you for shopping with us!

We kindly ask that you choose your items carefully, as we are currently unable to offer returns or refunds on purchases.

If you experience an issue with your order, we may be able to assist with an exchange. Please contact us at enquiry@britishessentialsingapore.com.sg within 7 calendar days of receiving your item.

Exchange Eligibility

To qualify for an exchange, the item must:

Be unused and in its original condition
Be returned in its original packaging
Be reported within 7 calendar days of receipt

Exchanges are available only for the following situations:

Item was damaged upon arrival
Incorrect item was received
Item has an unsatisfactory expiry date

How to Request an Exchange

Please email us at enquiry@britishessentialsingapore.com.sg and include:

Your order number and details
Clear photos showing the issue or defect

Our team will review your request and get back to you as soon as possible.

Important Note

Incorrect item received does not include changes in product packaging. Occasionally, manufacturers may update their packaging while the product itself remains unchanged. In such cases, we reserve the right to supply products in the packaging provided by the manufacturer, provided the barcode and product are the same.

Thank you for your understanding and support.